This course is intended for managers who want to (a.) improve the performance of a failing employee, or (b.) help a successful employee prepare for a next level of responsibility. The course shows managers how to determine the reasons why the worker’s present performance is not meeting standards, figure out a remedy for that, give the subordinate honest feedback, and win that person’s commitment to remedial effort. A key feature of the course consists of learning how to give another person feedback in a non-threatening way.

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